Rustic Cyberpunk

Coffee. Code. Cabins.

Twitter: Or why I'm not I wasn't around

My relationship with Twitter is complicated to say the least.

From June 20, 2020 to April 7, 2021, my @cypnk account was suspended for reasons I didn't understand.

Going through the appeals process was kafkaesque with months of repeated messages, since all I knew was I was suspended, but for things I haven't done. And no one would actually look at the appeal or my account to see if I've truly done something wrong. But then, within hours of me sending them the link to this page, Twitter restored my account. I posted an update below. I'm still not sure if I should rejoice or be cautious that this is short-lived.

Either way, I'm also on Mastodon.

Original post Tuesday, April 6, 2021:

You probably reached this page from my site or I had sent you this link as a reply to your message or email.

I created my @cypnk account in 2017 and have been using it exclusively as my Twitter home ever since. I've made some very good friends and enjoyed a lot of my chats. Not everything was awesome of course, Twitter being Twitter, but I enjoyed the digital company of the people I followed.

On June 20, 2020, I found my account was suddenly suspended. Very confused, since I haven't done anything remotely resembling a ToS violation, I appealed the suspension. And nothing happened for a long while.

There was a response after I tried replying to one of their last acknowledgement emails. I figured, surely, they've worked it out by now. Instead, they said the ticket was closed.

Tuesday, February 9, 2021, 7:28 AM

Hello,

You tried to update a case that has been closed. Please submit a new case at http://support.twitter.com/forms. You can also visit our help center at http://support.twitter.com for self-help solutions to common problems.

Thank you!

Twitter Support
http://support.twitter.com
@Support

This has to have been a mistake, but I was not in any position to argue. Time went by and I tried to appeal again. Every time I got a message or email asking me what happened to me on Twitter, I would try again. And then:

Wednesday, February 17, 2021, 4:52 PM

Hello,

Your account has been suspended and will not be restored because it was found to be violating the Twitter Terms of Service, specifically the Twitter Rules against managing multiple Twitter accounts for abusive purposes.

You can learn more about our rules around multiple accounts and against abusive behavior here: https://twitter.com/rules.

Please note that creating new account(s) to evade this suspension is also against the Twitter Rules and will result in additional account suspension(s).

Thanks,

Twitter

Well, this was both confusing and a tad insulting. As I said, I've exclusively used the @cypnk handle since 2017 so I don't know what other accounts they're talking about, let alone the alleged abuse. I tried several times after that, again, whenever I would get a message from someone who knew me on Twitter. Finally, there was the most recent reply.

Tuesday, April 6, 2021, 7:36 AM

Hello,

We’re writing to let you know that your account has been suspended due to multiple or repeat violations of our rules.

Please do not reply to this email, or send us new appeals for this account as we won’t monitor them.

Thanks,

Twitter

So there you have it. They definitely don't want me on their platform and want me to shut up about it. I'm still not sure what rules I've violated; They told me initially that I did something I know I didn't do and now I've apparently done other things they didn't like. Either way, since creating another account is also prohibited, I'm permanently off the platform.

If we know each other from Twitter, I'm sorry I won't be able to chat with you there. I do miss talking to a lot of you and I miss the creative and artistic accounts as well. I'm still reachable at RusticCyberpunk on Google's email. And of course, I'm still on Mastodon where I talk about the same things and have also made new friends.

Don't be a stranger. Drop me a line if you get a chance.

Update April 7, 2021

And just as abruptly it began, the tempest in a teacup ended (hopefully). The day after I created it, I sent a link to this page to Twitter as part of one last appeal message at 11:10AM.

Since the last message said "we won’t monitor them", it should have been just a scream into the aether. I didn't expect it to accomplish anything. I only really created this page to inform the people I knew from Twitter what happened and how to get in touch with me, since nearly a year had passed from my last communication.

But somehow, it was actually still being monitored.

Wednesday, April 7, 2021, 2:04 PM

Hello,

We’re writing to let you know that we've unsuspended your account. We’re sorry for the inconvenience and hope to see you back on Twitter soon.

A little background: we have systems that find and remove multiple automated spam accounts in bulk, and yours was flagged as spam by mistake. Please note that it may take an hour or so for your follower and following numbers to return to normal.

If you need to get in touch with us again, please file a report through your Twitter app or our forms page, as this account isn’t monitored for replies.

Thanks,

Twitter

I'm supposed to feel grateful at this point. Will this happen again? Probably. I still have no idea what criteria they used to sweep me under the rug in the first place. I'm leaving this page up as both a record of what happened for those asking and as a reminder to myself that I'm using someone else's platform.

You don't own what you can't control.